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Enterprise Customer Success Lead

3 weeks ago

Stockholm, Stockholm, Sweden Bannerflow Full time
About Us

Bannerflow is a high-growth company and one of Europe's most exciting SaaS companies. We build a Creative Management Platform that allows enterprise brands to create, publish, analyze, and optimize advertising in-house, at scale.

Our creative management platform serves more than 6 billion ads each month, viewed on 500 million unique devices all over the world.

The Role

We seek a dynamic and proactive Customer Success Manager (CSM) to join our team. In this role, you will manage a portfolio of approximately 25 enterprise customers within a specific market, ensuring successful onboarding, product adoption, and overall satisfaction with the Bannerflow marketing cloud platform.

Your mission will include driving customer retention and revenue growth through strategic customer projects, quarterly business reviews, and maintaining high satisfaction levels.

Key Responsibilities
  1. Facilitate a smooth onboarding experience for new customers.
  2. Drive increased usage and engagement with the Bannerflow platform.
  3. Lead key customer projects, collaborating with stakeholders to deliver success.
  4. Conduct regular reviews to assess and enhance customer satisfaction.
  5. Maintain and improve satisfaction levels across your customer portfolio.
  6. Achieve revenue growth through retention and upsell initiatives.
Requirements
  • 4+ years of experience in Customer Success management roles, with experience in or exposure to the SaaS industry being a strong plus.
  • Proven ability to manage and complete customer projects effectively.
  • Strong skills in building and maintaining relationships with customers.
  • Excellent verbal and written communication skills in English. Any additional language is a bonus.
  • Ability to analyze and report on customer data to drive insights.
  • Proficient in upselling and negotiating with customers.
  • Demonstrates initiative to drive customer success.
  • Prioritizes and meets the needs of customers.
  • Effective in quickly resolving issues.
  • Flexible and responsive to changing customer and business needs.
  • Strong understanding of business principles to drive growth.
  • Humble, grounded, and collaborative attitude.