Customer Experience Strategist
1 week ago
Telenor Sverige AB is a leading provider of telecommunications services in Sweden, dedicated to delivering innovative solutions that shape the future of communication. Our company culture emphasizes trust, empowerment, and collaboration, creating a dynamic work environment where talented individuals can thrive.
Key Responsibilities- Develop and execute a customer-centric strategy to drive long-term retention and revenue growth.
- Lead initiatives to reduce churn, enhance engagement, and maximize upsell and cross-sell opportunities.
- Oversight of 1:1 customer communication and CRM strategy, leveraging data and insights to personalize and optimize experiences.
- Collaboration with cross-functional teams to create seamless and engaging customer experiences across channels.
- Driving digital self-service initiatives to improve customer satisfaction while optimizing operational efficiency.
- Analyzing customer data and behaviors to refine segmentation, targeting, and campaign effectiveness.
- Leading and developing a high-performing team, fostering a data-driven and customer-centric culture.
You are an experienced leader in customer lifecycle or base management, preferably within a subscription-based business or the telecom industry. With a strong analytical mindset, you interpret customer data and translate it into actionable strategies driving retention, engagement, and revenue growth. You understand customer behavior complexities and know how to implement effective churn mitigation, upselling, and engagement tactics.
Collaboration comes naturally to you, and you have a proven ability to lead cross-functional teams, aligning stakeholders across marketing, sales, and product to drive impactful customer initiatives. You thrive in a fast-paced, evolving industry, bringing a strategic and results-driven approach to every challenge.
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Customer Experience Strategist
3 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeTN Sweden seeks an experienced Customer Experience Strategist to join our team. As a key member of our Swedish Strategy and Consulting team, you will play a crucial role in driving the development of digital business strategies for national and international clients.Key responsibilities include:Supporting interdisciplinary teams in large and international...
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Customer Success Strategist
7 days ago
Stockholm, Stockholm, Sweden NielsenIQ Full timeAt NielsenIQ, our Customer Success Strategists work tirelessly to build strong relationships with our clients, delivering personalized support and guidance to help them achieve their business goals. As a Customer Success Strategist, you will be part of a high-performing team that drives customer satisfaction and loyalty through exceptional service.Your Key...
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Customer Success Strategist
7 days ago
Stockholm, Stockholm, Sweden Auctionet Full timeAuctionet is a leading marketplace for art, design, furniture and antiques, bringing together over 80 auction houses from Europe. We're looking for a seasoned Customer Success Strategist to lead our customer support and partner success teams.About the RoleAs Customer Success Strategist, you'll be responsible for ensuring outstanding service for our customers...
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Customer Success Strategist
3 days ago
Stockholm, Stockholm, Sweden Proposales AB Full timeJob OverviewProposales is seeking an experienced Customer Success Strategist to join our dynamic team. In this role, you will be responsible for driving customer success through strategic account management, identifying growth opportunities, and developing customized solutions to meet customer needs.You will collaborate closely with our Sales Manager to...
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Customer Success Strategist
1 week ago
Stockholm, Stockholm, Sweden FRENDS Full timeFrends is a modern integration platform that empowers businesses to simplify their integrations and automate processes. As a Customer Success Strategist, you will play a vital role in maintaining and developing strong relationships with our customers and partners, ensuring their satisfaction and growth.ResponsibilitiesEnsure product value for new and...
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Customer Experience Strategist
6 days ago
Stockholm, Stockholm, Sweden H & M Hennes & Mauritz Gbc AB Full time**Our Team**We are a dynamic and supportive team of professionals who share a passion for innovation and customer satisfaction. Our team is dedicated to shaping the future of our marketing technology landscape and ensuring alignment between business strategy and technological execution.About the RoleYou will be responsible for defining and driving the...
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Player Experience Strategist
6 days ago
Stockholm, Stockholm, Sweden Avalanche Studios Group Full timeAvalanche Studios Group is seeking an experienced Player Experience Strategist to lead player insights efforts for our live games. In this role, you will use surveys to engage and understand our dedicated community, track player behavior and sentiment, and drive larger-scale research projects to inform strategic planning.You will have 5+ years of experience...
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Engineering Experience Strategist
2 days ago
Stockholm, Stockholm, Sweden Swedbank Full timeWe're looking for an experienced Engineering Experience Strategist to join our team. As a key contributor, you'll be responsible for shaping the future of our engineering experience, driving innovation, and improving efficiency. This is an exciting opportunity to make a lasting impact on our organization and contribute to the growth of our engineering...
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Customer Success Strategist
2 hours ago
Stockholm, Stockholm, Sweden Salesforce Full timeSalesforce is looking for a highly motivated and experienced Customer Success Strategist to join our Retail team in Sweden. As a key member of our team, you will be responsible for building and executing a territory plan focused on long-term value creation and sustainable growth.You will partner with some of Sweden's leading grocery retailers to support...
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Customer Experience Strategist
2 days ago
Stockholm, Stockholm, Sweden SANDVIK AB Full timeAs a Customer Journey Process Owner at Sandvik Mining and Rock Solutions, you will play a crucial role in collecting and analyzing customer feedback. Your mission is to develop systematic methods for gathering data, analyzing responses, and acting on insights.You will own the process of prioritizing actions and supporting implementation by packaging insights...
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Enterprise Cloud Strategist
13 hours ago
Stockholm, Stockholm, Sweden Orange Business Services Full timeAbout Enterprise Cloud StrategistsWe are seeking a highly skilled Enterprise Cloud Strategist to join our Public Cloud Delivery team. As an Enterprise Cloud Strategist, you will play a key role in designing and implementing innovative Cloud solutions in Amazon Web Services (AWS) for our customers.You will drive cloud transformation initiatives ranging from...
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Senior Consumer Experience Strategist
3 days ago
Stockholm, Stockholm, Sweden Philip Morris ApS Full timeRole OverviewWe are seeking a seasoned professional to join our team as Senior Consumer Experience Strategist. As part of this role, you will be responsible for designing and optimizing the consumer journey across multiple touchpoints.Key Responsibilities:Data Analysis: Aggregate consumer data from various sources to identify trends and opportunities for...
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Cloud Transformation Strategist
1 week ago
Stockholm, Stockholm, Sweden Amazon Full timeAt Amazon, you will be part of a dynamic team that drives cloud transformation for our customers. As a Cloud Transformation Strategist, you will have the opportunity to work with some of the most iconic businesses in the world, helping them unlock the full potential of cloud technology.About the RoleWe are seeking a highly skilled and experienced...
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Technical Account Strategist
1 week ago
Stockholm, Stockholm, Sweden Citrix Full timeAbout the RoleWe are seeking an experienced Technical Account Strategist to join our team. As a Technical Account Strategist, you will be responsible for developing and executing strategic plans to drive customer adoption and consumption of Citrix products. You will work closely with our sales teams to understand customer needs and develop tailored solutions...
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Global Account Strategist
4 days ago
Stockholm, Stockholm, Sweden Meet a Groups kund Full timeWe're Meet a Groups kund, a company that's changing the way businesses work with data. We're seeking a Global Account Strategist to help us reach customers globally. As an ideal candidate, you'll have at least 2-3 years of experience working in sales at an early-stage B2B SaaS company and be proficient in closing new business opportunities.About the...
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AWS Account Strategist
7 days ago
Stockholm, Stockholm, Sweden ENGINEERINGUK Full timeWe are seeking an AWS Account Strategist to partner with our Enterprise Support customers, providing advice on architecture, support strategy, project and launch planning, and ongoing operational issues.This role involves developing trusting relationships with customers, understanding their business needs and technical challenges. You will ensure AWS...
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Marketing Technology Strategist
6 hours ago
Stockholm, Stockholm, Sweden TN Sweden Full timeH&M Group is looking for a Marketing Technology Strategist to strengthen our team.About the RoleThe Marketing Technology Strategist will be responsible for working cross-functionally to define, optimize, and evolve our marketing technology landscape. This includes collaborating with architects across different architecture segments and areas of the...
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Digital Marketing Strategist
4 days ago
Stockholm, Stockholm, Sweden Nordea Bank Norge ASA Full timeWelcome to the role of a Digital Marketing Strategist at Nordea. As part of our Data, Digital Sales & Engagement team in Sweden, you will play a vital part in driving our digital marketing efforts toward personal banking consumers.We are seeking an experienced Digital Marketing Strategist for a period of 15 months with a proven track record in digital sales...
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Digital Transformation Strategist
1 week ago
Stockholm, Stockholm, Sweden Microsoft Corporation Full timeAt Microsoft Corporation, we are committed to helping customers drive digital transformation and innovation through technology.We are seeking a skilled Digital Transformation Strategist to join our team. This role will be responsible for designing strategic roadmaps to enable customer digital transformation and innovation agendas. The ideal candidate will...
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Experience Strategist
4 hours ago
Stockholm, Stockholm, Sweden Sandvik Full timeIn this key position, the Customer Journey Process Owner will oversee the collection and analysis of customer feedback to inform business decisions. This involves developing systematic methods for gathering data, analyzing responses, and acting on insights.The ideal candidate will have a strong academic background and experience in consultative and strategic...