Customer Experience Strategist

1 week ago


Stockholm, Stockholm, Sweden Telenor Sverige AB Full time
Our Story

Telenor Sverige AB is a leading provider of telecommunications services in Sweden, dedicated to delivering innovative solutions that shape the future of communication. Our company culture emphasizes trust, empowerment, and collaboration, creating a dynamic work environment where talented individuals can thrive.

Key Responsibilities
  • Develop and execute a customer-centric strategy to drive long-term retention and revenue growth.
  • Lead initiatives to reduce churn, enhance engagement, and maximize upsell and cross-sell opportunities.
  • Oversight of 1:1 customer communication and CRM strategy, leveraging data and insights to personalize and optimize experiences.
  • Collaboration with cross-functional teams to create seamless and engaging customer experiences across channels.
  • Driving digital self-service initiatives to improve customer satisfaction while optimizing operational efficiency.
  • Analyzing customer data and behaviors to refine segmentation, targeting, and campaign effectiveness.
  • Leading and developing a high-performing team, fostering a data-driven and customer-centric culture.
Requirements

You are an experienced leader in customer lifecycle or base management, preferably within a subscription-based business or the telecom industry. With a strong analytical mindset, you interpret customer data and translate it into actionable strategies driving retention, engagement, and revenue growth. You understand customer behavior complexities and know how to implement effective churn mitigation, upselling, and engagement tactics.

Collaboration comes naturally to you, and you have a proven ability to lead cross-functional teams, aligning stakeholders across marketing, sales, and product to drive impactful customer initiatives. You thrive in a fast-paced, evolving industry, bringing a strategic and results-driven approach to every challenge.



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