Customer Success Strategist
5 days ago
Frends is a modern integration platform that empowers businesses to simplify their integrations and automate processes. As a Customer Success Strategist, you will play a vital role in maintaining and developing strong relationships with our customers and partners, ensuring their satisfaction and growth.
Responsibilities- Ensure product value for new and existing customers by providing expert guidance and support.
- Conduct regular meetings with customers and partners to discuss their needs and challenges.
- Cultivate strong partnerships by sharing best practices and expertise.
- Develop and implement strategies to onboard new customers and enhance their experience.
- Deploy and manage ticketing and documentation tools to streamline customer support.
- Facilitate collaboration between customers and Frends teams to drive successful outcomes.
- A competitive salary and bonus model.
- An exciting opportunity to join a growing team and shape the future of integrations.
- The chance to work with a cutting-edge platform and cutting-edge technologies.
- A dynamic and evolving work environment that values trust, freedom, flexibility, and responsibility.
- A safe and modern workplace with a strong backbone.
- A flexible working schedule and hybrid work mode.
- A couple of years of experience in a similar role in the SaaS sector.
- Technical understanding and curiosity toward technical solutions.
- Business-centric thinking and capability to grow our customers to the next level.
- Experience in IT services related to IT solutions and needs for various life-cycle stages.
- Professional English and Swedish language skills.
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Customer Success Manager
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