Global Customer Success Strategist

1 week ago


Stockholm, Stockholm, Sweden Kaisa Technologies AB Full time
Company Overview

Kaisa Technologies AB is a fast-growing company that values innovation, collaboration, and customer success. We are dedicated to designing and automating personalized customer experiences at scale.

Job Description

The Senior Customer Success Manager will be responsible for maximizing net retention and expansion on a portfolio of strategic Kaisa customers by increasing the adoption of the Kaisa product suite via the delivery of the Customer Success Programme.

Key Responsibilities
  1. Net Revenue Retention (NRR) for a portfolio of existing strategic Kaisa customers
  2. Delivering the Kaisa Customer Success Programme to key customer stakeholders and ensuring ongoing adoption of the Kaisa product suite
  3. Maximizing value and business impact of Kaisa by establishing customer goals, pain points, and KPIs, and working with them to continuously optimize these
Required Skills and Qualifications

The ideal candidate will have 7+ years of experience in Enterprise SaaS Customer Success or a related field, with a proven track record of customer relationship management and commercial ownership. They should also have experience working with large businesses and brands with complex organizations, as well as strong analytical, problem-solving, and dot-connecting skills.



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