Cloud Transformation Expert

4 days ago


Stockholm, Stockholm, Sweden Servicenow Full time
ServiceNow Overview

The Customer Outcomes Senior Platform Architect plays a pivotal role in guiding customers to establish a robust technical foundation on the ServiceNow Platform and design solutions that deliver tangible outcomes. This consultative position ensures customers leverage best practices around instance strategy, technical governance, core data, integrations, and platform health.

Key Responsibilities
  1. This role collaborates closely with customers across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
  2. The Senior Platform Architect provides architectural guidance across multiple engagements to guide customers, partners, and internal team members in delivering successful customer solutions.
  3. This position requires expertise in various architectural knowledge areas across multiple workflows.
  4. Developing relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision is essential.
  5. Translating goals into outcomes and creating a customer roadmap are key responsibilities.
  6. The Senior Platform Architect translates business information and technical requirements into an architectural blueprint to achieve complex goals.
  7. Engaging with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications, is critical.
  8. This role manages technical governance, delivery operating models, and governance.
  9. The Senior Platform Architect ensures instance health by working with the engagement team to reduce technical debt and align with ServiceNow leading practices.
  10. This position supports the sales effort by scoping and estimating the engagement and change orders.
Requirements

To succeed in this role, you will have:

  • A minimum of 8 years' experience in a professional services organization or equivalent education/experience.
  • Management consulting experience is required.
  • Creativity and comfort running programs independently within a fast-paced environment are essential.
  • SUCCESS driving complex issues through analysis and resolution is necessary.
  • Industry domain expertise is required.
  • Large program experience leading architecture and design is preferred.
  • Enterprise architecture experience is essential.
  • Cloud application technology experience is required.
  • ServiceNow certifications in aligned workflow are desirable.
  • Able to travel and possess the right to work in the Country you have applied to.


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