Centurion Experience Manager

17 hours ago


Stockholm, Stockholm, Sweden American Express Full time

You Lead the Way. We've Got Your Back.

At American Express, you'll be part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

We prioritize your physical, financial, and mental health through each stage of life. Benefits include competitive base salaries, bonus incentives, support for financial-well-being and retirement, comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location), flexible working model with hybrid, onsite or virtual arrangements depending on role and business need, generous paid parental leave policies (depending on your location), free access to global on-site wellness centers staffed with nurses and doctors (depending on location), free and confidential counseling support through our Healthy Minds program, career development and training opportunities.

The Centurion Engagement Team is responsible for welcoming new members to the world of Centurion, helping them to get up and running with their membership, and ensuring they don't miss any of the great Centurion benefits. As a member of this team, you will have a full picture of the customer journey, working closely with colleagues in other teams and service units to improve processes and routines to ensure a seamless Card member experience.

Key Responsibilities:
  • Welcome and onboard new members to the Centurion program
  • Provide personalized support to Card members throughout their membership journey
  • Work collaboratively with internal stakeholders to deliver exceptional customer experiences

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