Operational Excellence Specialist

3 days ago


Stockholm, Stockholm, Sweden Instabee Group Full time

About Us

Instabee Group is a fast-growing e-commerce delivery company founded in 2022 after the combination of Budbee and Instabox. We serve millions of consumers across Europe with convenient deliveries and aim to become the leading European e-commerce enabler.

We're a dynamic team that thrives in challenging environments. As a Commercial Operations Manager, you'll play a crucial role in maintaining and improving our merchant offerings, ensuring an optimized experience for end-users through seamless collaboration with our merchant partners.

We prioritize speed, flexibility, and innovation, setting us apart from traditional carriers. You'll leverage these competitive strengths to reinforce our position in the market and deliver unparalleled value to our merchants and end-users.

Key Responsibilities:

  • Lead the Merchant Success Team in Sweden to drive operational excellence and an unmatched merchant experience.
  • Analyze data to monitor commercial and operational performance, proactively identifying areas for improvement and leveraging Instabee's strengths against competitors.
  • Enhance communication flows between Instabee and merchants to reduce lead times and elevate our offering.
  • Build partnerships with merchants by joining key meetings to validate improvement hypotheses and drive tailored, impactful solutions.
  • Support new sales and implementations by coordinating operational and integration set-ups that ensure successful launches and contribute to negotiations with strategic insights.


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