Merchant Service Specialist

17 hours ago


Stockholm, Stockholm, Sweden Trustly Group Full time
About the Role

We are seeking a highly skilled and customer-focused Merchant Service Specialist to join our team at Trustly Group. As a key member of our Merchant Service team, you will play a vital role in delivering exceptional support to our B2B customers, ensuring their payment processing needs are met efficiently and effectively.

Key Responsibilities
  • Act as the primary point of contact for our B2B customers, providing timely and accurate support via email, live chat, and outbound calls.
  • Identify and resolve technical and non-technical issues related to payment transactions, escalating complex cases as needed.
  • Collaborate closely with internal teams, including Consumer Service, AML, Fraud, and Commercial, to ensure seamless support and resolution.
  • Work on a shift basis, covering Monday to Sunday from 7 am to 10 pm, including public holidays.
Requirements
  • Strong knowledge and understanding of online payments and customer service in Payments, E-com, or Financial Services.
  • Excellent communication and problem-solving skills, with the ability to work independently and collaboratively as part of a team.
  • Proficient in English, both spoken and written; German language skills are a plus.
  • Ability to work on a shift basis, including evenings, weekends, and holidays.
What We Offer

As a Merchant Service Specialist at Trustly Group, you will have the opportunity to work in a dynamic and innovative environment, collaborating with a talented team to deliver exceptional customer experiences. We offer a competitive compensation package, including a salary, benefits, and opportunities for professional growth and development.

If you are a customer-focused and technically skilled individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.



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