Director of Global IT Operations

4 days ago


Stockholm, Stockholm, Sweden Sinch Sweden AB Full time
About Us

Sinch is a pioneer in the way the world communicates. With over 150,000 businesses relying on our Customer Communications Cloud, we empower engaging customer experiences through mobile messaging, voice, and email.

We believe in simplifying complex tasks and making them easy to accomplish. Our AI-infused Super Network, APIs, and applications ensure reliable and secure connections with customers at every step of their journey.

At Sinch, our core values are 'Dream Big', 'Win Together', 'Keep it Simple', and 'Make it Happen'. These principles serve as our foundation.

About the Role

We're seeking an exceptional leader to head our global IT operations. As the Head of IT Service Excellence, you will oversee the evolution of our core IT functions, leading a team of approximately 50 talented professionals across North America, Latin America, Europe, and Asia Pacific. Based in Stockholm, Sweden, you'll report directly to the Senior Vice President of Enterprise IT, driving strategic initiatives and operational excellence.

The ideal candidate will have extensive experience delivering IT services globally, with a proven track record of leading high-performing teams across multiple time zones and cultures. A strong leader and communicator, you'll align diverse perspectives behind a unified vision, managing budgets, timelines, and strategic initiatives autonomously.

- Drive operational excellence and continuous improvement for high-quality core IT services.
- Foster collaboration across internal and external teams, ensuring seamless delivery of IT services.
- Develop roadmaps and strategies to set the direction for core IT services.
- Provide technical leadership that elevates core IT services.
- Manage vendor relations with key vendors in your area.

We're looking for someone who can think strategically, drive innovation, and build trust with key stakeholders. If you're passionate about IT service delivery and team leadership, we encourage you to apply.

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