Store Operations Lead

7 days ago


Stockholm, Stockholm, Sweden H&M group Full time

We are looking for a Store Operations Lead to join our team at H&M Group. As the Department Manager, you will play a pivotal role in crafting exceptional customer experiences that elevate store sales while delivering an inspiring and inviting atmosphere.

Key Responsibilities:
  • Delivering Customers a High Level of Service
  • Analysing selling information and working with the store manager to maximise the sales performance of your department
  • Leading a team of sales assistants to achieve excellent standards of service and teamwork
  • Supporting recruitment and ensuring induction and training of new starters is carried out efficiently
  • Assisting the Store Manager in identifying future talents and putting together development plans to support their progression and growth
  • Overseeing store operations and ensuring seamless day-to-day management
  • Serving as a brand ambassador and providing the best experience for our customers
  • Stepping into the role of Store Manager in their absence, demonstrating leadership skills and adaptability
What We're Looking For:Knowledge:
  • Understanding what makes a great customer experience and how to deliver it consistently
  • Prior retail or customer-facing experience, with a proven track record of success
Motivation:
  • A passion for creating a positive work environment and leading a high-performing team
  • A results-focused mindset, with a ability to multitask and prioritise effectively
  • A desire to develop yourself and others, with a focus on continuous learning and improvement
Behaviour:
  • A collaborative approach, contributing to building a well-functioning team and embracing different points of view
  • The ability to stay up-to-date with the latest trends, customer needs, and competitor activity, and to put forward ideas on how to maximise selling and the customer experience
  • Effective communication and active listening skills, with the ability to provide constructive feedback and support others in their growth
  • Self-awareness, with a understanding that actions have consequences and a commitment to being respectful and non-judgemental in interactions
  • The ability to take initiative and personal responsibility for achieving set tasks and providing our customers with a great experience
  • Adaptability and flexibility, with the ability to prioritise efficiently and respond to sudden changes
Requirements:
  • Experience in driving sales through others, with a proven track record of success
  • Experience in recruiting, managing talent, performance, and developing team members, with a focus on continuous improvement
Benefits:

We offer attractive benefits, including a 20% staff discount, usable on all our H&M Group brands in stores and online, and inclusion in our H&M Incentive Program – HIP. Additionally, we are committed to creating and maintaining inclusive, diverse, and equitable workplaces throughout our organisation.



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