Retail Team Lead
4 days ago
Building Exceptional Customer Experiences at Weekday
We are a youth destination for the creative generation, driven by responsible and progressive values. Our mission is to deliver exceptional service and operational excellence.
As a Retail Team Lead, you will play a crucial role in leading a team of sales assistants to achieve excellent standards of service. You will analyse selling information to maximise sales and support recruitment and induction of new starters.
Key Responsibilities:
- Deliver Outstanding Service: Offer customers a high level of service through styling advice, product knowledge, and store experience.
- Analyse Sales Data: Analyse selling information and work with the store manager to drive sales growth.
- Lead a Team: Lead a team of sales assistants to achieve excellent standards of service.
- Support Recruitment and Training: Support recruitment and ensure induction and training of new starters is carried out.
- Identify Future Talents: Assist the Store Manager in identifying future talents and developing plans to support their progression.
- Oversee Store Operations: Oversee store operations, ensuring seamless day-to-day management.
- Be a Brand Ambassador: Be a brand ambassador, providing an exceptional customer experience.
- Assume Store Manager Role: Step into the role of Store Manager in their absence.
What You Need to Succeed:
- Knowledge and Skills: Possess prior retail or customer-facing experience and be fluent in Swedish and English.
Motivation and Behaviour
- Create a Positive Work Environment: Enjoy creating a positive work environment and leading a team.
- Results-Focused: Be results-focused and enjoy multitasking.
- Develop Yourself and Others: Enjoy developing yourself and others.
Past Achievements
- Driven Sales Through Others: Experience in driving sales through others.
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