Store Team Lead

4 days ago


Stockholm, Stockholm, Sweden H&M group Full time
Job Overview

The Floor Manager plays a pivotal role in crafting exceptional customer experiences that elevate store sales and create an inspiring atmosphere. This dedicated team member leads the delivery of outstanding service and operational excellence, providing a personalized shopping journey.

Key Responsibilities:
  1. Offer high-level service through styling advice, product knowledge, and store experience.
  2. Analyse selling information to maximise sales with the Store Manager.
  3. Lead a team of sales assistants to achieve excellent service standards.
  4. Support recruitment and ensure new starter induction and training.
  5. Identify future talents and develop progression plans with the Store Manager.
  6. Oversee store operations.
  7. Be a brand ambassador and provide an exceptional customer experience.
  8. Step into the Store Manager role in their absence.
Requirements:
  • Understand what makes a great customer experience.
  • Prior retail or customer-facing experience.
  • Fluency in Swedish and English.
  • Create a positive work environment and lead a team.
  • Results-focused and enjoy multitasking.
  • Enjoy developing yourself and others.
  • Contribute to a well-functioning team and respect different viewpoints.
  • Stay up-to-date with trends, customer needs, and competitor activity.
  • Support others to grow through constructive feedback.
  • Take initiative and personal responsibility for achieving tasks.
  • Prioritize efficiently and adapt to changes.
  • Communicate clearly and concisely, actively listening to other perspectives.
  • See opportunities to improve everyday processes.


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