
Store Leadership Role in Gallerian Mall
4 days ago
We are seeking a highly motivated and experienced retail professional to lead our store team in Gallerian Mall Stockholm. As a key member of our team, you will be responsible for driving sales growth, maximizing store profitability, and providing industry-leading service to our customers.
Main Responsibilities:- Store Operations: Ensure that company policies, including all branch rules and procedures, contract of employment, security, and other standing orders are adhered to at all times within the branch.
- Government Legislation: Ensure that government legislation affecting the branch environment is observed at all times.
- Staff Development: Train and develop internal staff, promote progression, and lead in-store recruitment, new starter inductions, and staff training.
- Administrative Responsibilities: Have ownership of administrative responsibilities regarding retail development, vacant premises, scheduling, and local trading patterns which may affect the branch.
- Meet Sales Targets: Ensure that targets are achieved and, where possible, exceeded.
- Oracle Reports: Understand and interpret relevant Oracle reports to assist in making key sales decisions.
- Floor Coverage: Ensure adequate floor coverage at all times, taking into account normal peaks and troughs in the sales pattern.
- Courteous Service: Support the team in making customers encouraged to return as a result of courteous and competent service.
- Branch Appearance: Ensure the branch interior and exterior are clean and tidy at all times.
- Customer Retention: Maintain customer retention by providing first-class service, deal with inquiries and complaints, and resolve the issue/request.
- Motivate Staff: Motivate and train the team to ensure that customers are given courteous, considerate, and responsible advice.
- Personal Appearance: Ensure that the personal appearance and standard of dress of all staff is in accordance with company policy.
- Complaint Handling: Deal with customer complaints, whether out of service or merchandise, according to company policy, ensuring that they are handled promptly, courteously, and objectively.
- Visual Standards: Follow a weekly brief and ensure that it is applied to your store, maintaining high visual standards.
- Attracting Customers: Attract, engage, and motivate customers into making purchases in-store by using the latest visual techniques.
- New Products: Ensure all new and advertised products are visible and in the correct locations.
- Visual Merchandising: Ensure mannequins, displays, and windows are updated in accordance with Visual Merchandising guidelines.
- Leadership Experience: Experience in leading and motivating a team.
- Communication Skills: Strong verbal and written communication skills.
- IT Skills: IT skills - Microsoft Outlook, Word, and Excel.
- Discretionary Bonus Scheme:
- Staff Discount: Staff discount on JD Group and other brands within the organization.
- Pension Scheme:
- Personal Development Opportunities: Personal development opportunities to learn and develop at work.
We offer a competitive compensation package and excellent benefits to attract and retain top talent.
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