
CX Expert
4 days ago
HappiRel söker en driven och kreativ CX Specialist för att vara med och utveckla vår verksamhet inom kundtjänst.
Vår mission är att hjälpa företag att bli bäst i världen på kundservice. Vi vill ha någon som kan jobba nära våra kunder, kollegor och partners för att skapa Happy Relations.
I rollen kommer du att tillhöra leveransavdelningen på HappiRel och jobba med våra kundleveranser. Du kommer att driva olika typer av projekt tillsammans med våra kunder och ansvara för onboardning av nya kunder in i systemet (Zendesk).
Vi arbetar nära våra kunder och vill ha någon som kan:
- Genomföra teknisk implementation, workshops & konsultation
- Genomföra utbildningar för våra kunder; Behovsanpassade, Användar- och administratörsutbildningar i systemet
- Hanterasupportärenden
Vad vi vill att du har:
- Flytande i både svenska och engelska, i tal och skrift
- Erfarenhet av kundservice från ett ledarskaps- eller strategiskt perspektiv
- Erfarenhet av distansarbete och förmåga att självständigt driva ditt eget arbete
- Goda kommunikationsförmågor
- Förmågan att lyssna på våra kunders behov, identifiera förbättringsområden och genomföra förändring tillsammans med kund
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