
Network Infrastructure Specialist
4 days ago
At Ooakrelations, we are seeking a highly skilled Network Infrastructure Specialist to join our team. As an Enterprise Network Engineer, you will play a crucial role in providing technical support to new enterprise customers while working cross-functionally with QA, strategy, and engineering teams to drive product improvement.
Responsibilities:- Provide Technical Support: Offer expert guidance and troubleshooting assistance to clients via phone, web chat, and technical documentation.
- Owning Incoming Requests: Effectively manage incoming requests from start to resolution for premium customers, ensuring timely and satisfactory outcomes.
- Educating Customers: Provide recommendations and educate clients on Ubiquiti's products, features, and best practices to enhance their experience.
- Architectural Design Assistance: Assist customers with designing optimal network architectures.
- Troubleshooting and Diagnostics: Troubleshoot and diagnose complex issues, offering workarounds when necessary.
- Improvement Opportunities: Identify areas for user experience enhancement and collaborate with development and product management teams to implement changes.
- Stay Up-to-Date: Maintain knowledge of the latest Ubiquiti products and related industry technologies.
- Cross-Functional Collaboration: Work closely with key stakeholders to provide feedback and drive product improvements.
- Practical Knowledge: Possess practical knowledge of one or more technical domains that can be explained to non-technical users.
- Networking Expertise: Experience with routing, switching, security, and VPNs, as well as understanding of various networking protocols (TCP/IP, WireGuard, etc.) and major operating systems (Linux).
- Ubiquiti Product Knowledge: Familiarity with and enthusiasm for Ubiquiti products.
- Troubleshooting Techniques: Knowledge of effective troubleshooting methods and ability to communicate them clearly to clients.
- Adaptability: Ability to thrive in a fast-paced environment with changing priorities.
- UX and CX Expertise: Expertise around factors impacting user experience (eX) and customer experience (cX), including product and service enhancements.
- Excellent Communication Skills: Possess excellent written and verbal communication skills.
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