IT Help Desk Professional

15 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time

About TN Sweden

Job Role:

We are seeking a highly skilled Desktop Support Engineer to join our team at TN Sweden. The successful candidate will be responsible for delivering technical support and troubleshooting for desktop systems, hardware, and software.

Responsibilities and Requirements:

  • Provide technical support and troubleshooting for desktop systems, hardware, and software.
  • Deliver hands-on support for desktop hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment.
  • Perform network troubleshooting and configuration, integrating with Zscaler.
  • Manage and track assets using ServiceNow (SNOW) for accurate inventory control.
  • Escalate unresolved issues to internal teams as needed.
  • Provide prompt and accurate feedback to customers.
  • Refer to knowledge bases or external resources for accurate solutions.
  • Log all issues properly.
  • Prioritize and manage multiple open issues simultaneously.
  • Follow up with clients to ensure IT systems are fully functional after troubleshooting.
  • Prepare reports and document technical knowledge in the form of KB Articles.
  • Maintain strong relationships with clients.
Requirements:

To be successful in this role, you will need:

  • 6-8 years of technical experience in Windows and Mac environments.
  • Proficiency in managing and troubleshooting Windows and Mac hardware and software.
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, or similar role.
  • Hands-on experience with Windows/Linux/Mac OS environments.
  • Excellent problem-solving and communication skills.
  • Familiarity with ITSM tools like ServiceNow, JIRA for ticket management.

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