Customer Experience Specialist

5 days ago


Stockholm, Stockholm, Sweden Marc O'Polo Einzelhandels GmbH Full time
Job Description

We are seeking a skilled Sales Assistant to join our team in Stockholm. As a sales professional, you will be responsible for selling sustainable premium products and providing exceptional customer service.

About the Role
  1. You will act as a host, introducing customers to the Marc O'Polo lifestyle and making them feel at home.
  2. Your role involves actively supporting and advising customers in selecting products and entire looks.
  3. You will maintain an eye on sales targets and utilize your selling skills to achieve them.
  4. You will be responsible for replenishing merchandise and presenting it according to visual merchandise specifications.
  5. You will work independently with the POS system, RFID, and CRM software.
  6. You will share your knowledge of the current collection with new colleagues.
  7. Additionally, you will exchange ideas with teams from Retail Support, Buying, Allocation, Sales Training, and Headquarters.
Requirements
  • Possess excellent communication and interpersonal skills.
  • Demonstrate a strong passion for sustainable fashion.
  • Showcase a proactive approach to sales and customer engagement.
  • Display proficiency in using CRM software and other technical tools.


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