Customer Support Specialist för Båtliv

1 day ago


Stockholm, Stockholm, Sweden Skippo Full time
Om rollen

Vi söker en Customer Success Specialist som vill vara med på vår resa att bygga framtidens bästa support för allt som rör båt och båtliv. I denna roll ingår att:

• Lösa tekniska frågor och guida våra kunder via chatt, mail och telefon.

• Hjälpa kunder att förstå och använda våra digitala verktyg på bästa sätt.

• Träna och förbättra vår AI så att den blir ännu smartare och mer hjälpsam.

• Designa och bygga automatiserade flöden som gör det enkelt för kunderna att få hjälp – även ute på sjön.

• Ta fullt ägarskap över kundärenden och se till att de löses snabbt och effektivt.

• Skapa innehåll och optimera vår supportportal för självhjälp.

• Vid behov analysera ärenden för att identifiera buggar, felsöka i olika system och rapportera strukturerat till vårt utvecklingsteam.

Vilka är våra förväntningar på dig?

  • Att ha en stark serviceinriktning och ett naturligt kundfokus.
  • Att kunna kommunicera obehindrat på svenska och engelska, i både tal och skrift.
  • Att ha erfarenhet av kundservice (meriterande).
  • Att ha ett genuint intresse för båtliv, gärna med egen erfarenhet av båtlivet i Norden.
  • Att trivas i en dynamisk miljö och vara snabb på att lära dig nya saker.


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