Front Office Manager till Transtema Network Services

7 days ago

Stockholm, Stockholm, Sweden Professionals Nord Rekrytering AB Full time
Om Rollen

Vi söker en erfaren och driven Front Office Manager till vår kund Transtema Network Services. I rollen som Front Office Manager kommer du att leda och övervaka den dagliga verksamheten i front office, inklusive kundmottagning och support. Du kommer att hantera inkommande kundförfrågningar och säkerställa snabb och professionell respons.

Arbetsuppgifter
  • Leda och övervaka den dagliga verksamheten i front office, inklusive kundmottagning och support.
  • Hantera inkommande kundförfrågningar och säkerställa snabb och professionell respons.
  • Koordinera med tekniska team för att lösa kundproblem och förfrågningar effektivt.
  • Utveckla och implementera processer för att förbättra kundservicen och öka effektiviteten.
  • Skapa och upprätthålla starka kundrelationer genom regelbunden kommunikation och uppföljning.
  • Säkerställa att alla kundinteraktioner följer etablerade standarder och bästa praxis.
  • Träna och utveckla front office-personalen för att säkerställa högsta servicenivå.
  • Övervaka och rapportera på nyckeltal (KPI) relaterade till kundnöjdhet och serviceeffektivitet.
Krav
  • Relevant universitetsutbildning inom IT, företagsadministration eller relaterat område.
  • Minst 5 års erfarenhet inom kundservice eller support, helst inom IT- eller datacenterbranschen.
  • Starka ledarskapsförmågor och erfarenhet av att leda team i en dynamisk miljö.
  • Utmärkta kommunikations- och samarbetsförmågor.
  • Förmåga att hantera flera projekt samtidigt och arbeta under press.
  • God förståelse för datacenterinfrastruktur och drift är meriterande.
  • Flytande i både svenska och engelska, i tal och skrift.
Vad vi erbjuder
  • Möjlighet att arbeta i ett världsledande företag inom IT-branschen.
  • En dynamisk och internationell arbetsmiljö med goda utvecklingsmöjligheter.
  • Tillgång till modern teknik och verktyg för att stödja arbetet.
  • Stöd för vidareutbildning och professionell utveckling.
  • Flexibla arbetsförhållanden och möjlighet till remote-arbete.

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