Technical Specialist with Finnish Language Skills
4 weeks ago
We are seeking a skilled Technical Specialist to join our team. As a Technical Specialist, you will be responsible for supporting and maintaining system environments for our clients.
Your primary focus will be on troubleshooting and resolving technical issues related to software installation and configuration. You will also work closely with our operations and development teams to improve support, deployment, and monitoring processes.
Key Responsibilities- Install and configure complex software solutions according to client specifications
- Handle incoming 2nd and 3rd line support requests from customer IT departments, healthcare providers, and system administrators
- Support and maintain customer system environments
- Troubleshoot and proactively drive the resolution of technical issues related to software installation and configuration
- Conduct root cause analysis and establish preventive measures
- Serve as the technical expert in upgrade and new installation projects, contributing knowledge on optimal solution architecture and configuration
- Translate customer needs into technical solutions and implementations
- Develop and maintain installation and configuration procedures and documentation
- Collaborate with operations and development teams to improve support, deployment, and monitoring processes.
- At least 3 years of experience in software installations and configurations
- Experience in installing and configuring complex software systems (Windows, Windows servers and Linux)
- Experience with ITIL frameworks and IT service management processes
- Confidence in navigating in server environments
- Basic knowledge of MS Servers and MS SQL Servers (be able to run and write Select, Update and Join queries)
- Solid communication skills in English, Finnish and Swedish/Norwegian
We offer a dynamic and challenging work environment with opportunities for professional growth and development. You will work closely with our operations and development teams to improve support, deployment, and monitoring processes.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced Technical Specialist looking for a new challenge, please apply today.
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