Community Ambassador

2 weeks ago

Stockholm, Stockholm, Sweden Jones Lang LaSalle Incorporated Full time
Community Host Job Description

We are seeking a highly skilled and experienced Community Host to join our team at Jones Lang LaSalle Incorporated in Solna, Sweden.

Key Responsibilities:
  • Manage and coordinate the Customer Experience services within the reception and workplace, ensuring a positive impact on all client employees and visitors.
  • Provide exceptional customer service by answering and directing incoming switchboard calls with a friendly and professional manner.
  • Manage Nordic-Facilities inbox emails related to the location, ensuring timely and efficient responses.
  • Assist with event management to deliver high-quality events.
  • Manage mail and delivery services, including courier packages, to ensure seamless operations.
  • Conduct regular stationery and consumable stock checks and ordering to maintain a well-stocked environment.
  • Utilize online booking systems to manage meeting room bookings and set-ups.
  • Raise and manage Work Orders via Corrigo, ensuring prompt and efficient resolution of issues.
  • Capture and submit headcount data in a timely manner, as required.
  • Deputize for the Nordic Co-ordinator when needed, covering inbox enquiries and Corrigo.
  • Liaise with the wider Facilities team and other key stakeholders to ensure seamless communication and collaboration.
  • Take ownership of the operational space to ensure a fantastic experience for customers within the location.
  • Support the look and feel of the office space from an experience, housekeeping, and cleaning perspective by conducting daily checks.
  • Actively participate and contribute to all team and management meetings.
  • Ensure that customers receive a prompt and efficient service, with expectations consistently exceeded.
Requirements:
  • You are passionate about people and providing them with great experiences, with exceptional customer service skills.
  • Strong relationship building skills to get to know, understand, and respond to the needs of staff and customers.
  • High attention to detail and ability to react quickly and decisively when faced with a problem or issue.
  • Previous experience in working within a Front of House or Reception environment, ideally in a corporate or hotel setting.
  • Able to work independently and with minimal direction, with a strong team player mindset.
  • Exceptionally organized and skilled in multi-tasking, with good communication and computer literacy skills.
  • Ability to understand problems, their impact, and provide resolutions in a timely manner.
  • Excellent time management and organizational skills, with the ability to work under pressure and to tight deadlines.

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