Customer Service Ambassador

7 days ago


Stockholm, Stockholm, Sweden Uber Full time

About the Role

At Uber, exceptional customer support is a cornerstone of our product experience, fostering trust within our diverse user base. As a Community Support Representative, you'll play a pivotal role in helping and educating our users.

Working Model: Hybrid model (minimum 50% of the time monthly work from the office)

Key Responsibilities:

  1. Advocate for users while providing high-quality support across multiple platforms.
  2. Deliver exceptional service, ensuring customer satisfaction and loyalty.
  3. Triage issues and escalate them when necessary, ensuring timely resolution.

Requirements:

  1. Norwegian language proficiency at a C2 level.
  2. Swedish language proficiency at a C1 level.
  3. English language proficiency at a C1 level.
  4. Excellent communication skills, with the ability to effectively communicate verbally and in writing.
  5. Detail-oriented, with the ability to multitask and follow through while maintaining attention to detail.
  6. Naturally curious, with a willingness to learn and incorporate feedback.
  7. Excellent teamwork skills, with the ability to collaborate with internal and external stakeholders.
  8. A results-driven individual, passionate about delivering exceptional customer support experiences.

Preferred Qualifications:

  1. Experience in customer support or a related field.


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