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About JLL
JLL empowers you to shape a brighter way forward by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.
Job Summary
We are seeking a Community Host to join our team based in Stockholm, Sweden. As a Community Host, you will be responsible for delivering exceptional customer experiences and ensuring a fantastic experience for our clients and visitors.
Key Responsibilities
- Manage the customer experience services within reception and the workplace, ensuring a positive impact on all clients and visitors.
- Provide friendly and professional assistance to clients and visitors, answering and directing incoming calls and emails.
- Assist with event management, meeting room setup, and mail and delivery management.
- Perform stationery and consumable stock checks and ordering, and raise and manage work orders via Corrigo.
- Capture headcount data and submit it in a timely manner, as required.
- Deputise for the Nordic Co-ordinator when needed, covering inbox enquiries and Corrigo.
- Liaise with the wider facilities team and other key stakeholders to ensure a seamless experience.
- Own your operational space to ensure a fantastic experience for customers within your location.
- Support the look and feel of the office space from an experience, housekeeping, and cleaning perspective by carrying out daily checks.
- Actively participate and contribute to all team and management meetings.
- Ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
Requirements
- You are passionate about people and providing them with great experiences, with exceptional customer service skills.
- Strong relationship building skills to get to know, understand, and respond to the needs of our staff and customers.
- High attention to detail, flexibility, and proactivity.
- Ability to react quickly and decisively when faced with a problem or issue.
- Previous experience in working within a front of house or reception environment, ideally in a corporate or hotel setting.
- Able to work off their own initiative and with minimal direction.
- Strong team player with a commitment to support their colleagues.
- Exceptionally organised and skilled in multi-tasking.
- Computer literate, with a good understanding and working knowledge of office software.
- Good level of written and spoken English is required for this role.
- Ability to understand problems, its impact, and provide resolutions in a timely manner.
- Feel empowered to take action and resolve issues quickly and thoughtfully.
- Excellent time management and organisational skills.
- Ability to work under pressure and to tight deadlines.
What We Offer
At JLL, we offer a dynamic and supportive work environment, with opportunities for growth and development. We are committed to hiring the best talent and empowering them to thrive and grow meaningful careers.
