Consumer Order Experience Manager

1 day ago


Stockholm, Stockholm, Sweden Academic Work Full time
Job Overview

We are seeking an experienced Fulfilment Capabilities Developer to join our Direct Consumer Interaction (CDI) Experience organization. As a key member of our team, you will be responsible for developing and implementing a comprehensive strategy for improving consumer order experience across EU and APAC.

Duties and Responsibilities
  1. Develop and maintain a deep understanding of our consumer order experience.
  2. Collaborate with cross-functional teams to identify and prioritize areas for improvement.
  3. Develop and implement process improvements to drive continuous improvement.
  4. Communicate updates and progress to internal stakeholders.
Qualifications
  1. 3+ years of experience as a digital product owner.
  2. Solid experience in modern product management practices such as Scrum, product road mapping, product discovery, and OKRs.
  3. Strong understanding of the digital product lifecycle, D2C fulfilment practices, and high-level software architectures.
  4. Exceptional communication and prioritization skills, with the ability to translate business targets into actionable digital product solutions.
  5. A data-driven mindset with a focus on consumer experience and continuous improvement.
  6. Fluent in English.


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