Strategic Account Growth Specialist

4 days ago


Järfälla Municipality, Sweden SANY Northern Europe Full time
Job Description:

We are seeking a highly skilled and experienced Key Account Manager to join our team at SANY Northern Europe. As a dynamic and results-driven professional, you will be responsible for managing and growing our relationships with our most strategic clients in the construction and building materials industries.

Main Responsibilities:
  • Account Management
    • Serve as the primary point of contact for our clients, ensuring seamless communication and collaboration.
    • Develop and maintain strong relationships with key decision-makers and influencers at both clients.
    • Understand client needs, challenges, and objectives to provide tailored solutions.
  • Revenue Growth
    • Identify and pursue upselling and cross-selling opportunities to drive revenue growth.
    • Develop and execute account plans to achieve sales targets and KPIs.
    • Monitor market trends and competitor activities to position our solutions effectively.
  • Customer Satisfaction
    • Ensure high levels of customer satisfaction by addressing client needs and resolving issues promptly.
    • Conduct regular business reviews with clients to assess performance and identify areas for improvement.
    • Act as the voice of the customer internally, providing feedback to improve products and services.
    • Work closely with internal teams (e.g., sales, marketing, product development, operations) to deliver exceptional service to clients.
  • Reporting and Analysis
    • Provide regular reports on account performance, including revenue, profitability, and customer satisfaction metrics.
    • Analyze data to identify trends, risks, and opportunities, and adjust strategies accordingly.

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