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Managed Services Specialist

2 weeks ago

Nacka Municipality, Sweden Dustin AB Full time

Key Responsibilities:

  • Add value for our strategic customers by developing and implementing effective solutions that meet their needs.
  • Promote long-term relationships through proactive communication, issue resolution, and strategic planning.
  • Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction.

About the Role:

This is an exciting opportunity to join Dustin AB as a Customer Success Manager where you will play a key role in driving customer satisfaction and long-term growth. You will be responsible for building and maintaining strong relationships with our strategic customers, ensuring they maximize the value of our managed services.

You will act as the primary point of contact for our customers, working closely with them to understand their business goals and objectives. Your mission will be to develop and implement tailored solutions that address their specific needs, ensuring they achieve their desired outcomes.

Your Key Deliverables:

  • Develop and execute account plans that drive customer satisfaction and revenue growth.
  • Build and maintain strong relationships with customers through regular communication, issue resolution, and strategic planning.
  • Collaborate with internal stakeholders to ensure seamless service delivery and customer satisfaction.

Requirements:

  • 3-5 years of experience in Customer Success, Account Management, or a related field, preferably in managed services, software, or IT.
  • Excellent communication and relationship-building skills.
  • Ability to analyze customer data and develop insights-driven recommendations.
  • Strong problem-solving skills and ability to translate customer needs into business solutions.