IT Service Manager, Solna

Do you want to be part of a dynamic and rapidly changing environment at Postnord IT Core Services & IT Coordinators department. If you have a background of Network Management and/or Service Management within Network area this is the job for you We are seeking a person with relevant experience that is interested in governance, vendor and stakeholder management, processes and standardization and enjoys driving continuous improvements.

Join us
IT Core Service & IT Coordinators department has today 14 team members who are responsible for Postnord's IT Core Service Infrastructure such as Network, Datacenter, Postnord Central Network, Observability Platform, Telephony and our Database Platform. We also have IT Coordinators in Denmark and Sweden that coordinate IT projects within Postnord's business and Business projects with IT involvements.
The infrastructure technologies are constantly evolving, and we always aim for secure, reliable services. In our work we continuously keep an eye on Postnord's overall vision and strategies to ensure our services enable and support the company's market positioning.

Job duties
In the role of IT Service Manager for Network at Postnord, you will be working with strategic, tactical and operational duties around Network WAN, LAN & WLAN services. Your primary focus is Operational Service Management but you are also responsible for ensuring there is synchronized cross-planning and communication amongst the key stakeholders steering. The role includes:

- Governance steering and follow up on operational activities on a daily bascis, which requires close collaboration with both internal and external stakeholders.
- Responsibility for total service cost, to set a budget and forecast of Network services and strive for cost optimization of services.
- Set road map, drive and steer life cycle management activities to always have a secure, supported and updated environment.
- Be part of the function to review and approve or decline requests.
- Work closely with supplier managing Postnord's Network collaboration related workloads and having continuous follow-up with supplier regarding service level agreements (SLAs) and ensuring the service delivery processes meet Postnord business needs.
- Operationally monitoring the service performance, managing incidents, and ensuring relevant services are continuous and reliable.
- Work with the supplier around continuous improvement
- Budget, follow-up, forecasting and invoice handling for your service area in where you are hands-on handling accounting and when relevant periodization or accruals of costs according to defined processes.
- Balance the continuous improvements and user experience with respect to the allocated budget and business plans and priorities ahead.
- Collaboration and communication with stakeholders both within IT and in the business regarding their needs.
- Stay up to date on IT market trends and innovation.

We are looking for you who have

- At least five years of experience in governing and/or managing Network, preferably in a large and complex environment.
- Experience and knowledge of the Network technologies and have active interest to set roadmaps and life cycle management within the area.
- Basic understanding of ITIL framework.
- Strong sense for operational and maintenance duties.
- Proficiency in both Swedish and English, in speaking and writing.
We believe you are a person that is and have been interested in Network technologies. Your way of working is inclusive, structured and responsible. You need to be able to handle stressful situations and prioritize job tasks independently. You are communicative, easy to collaborate with and being diplomatic in your way of creating and nurturing long-term relationships.

Additionally, you have previous experience of systems like Service Management Tooling, Power BI and other tools required for Business Planning (budget, follow-up, forecast).

It is an advantage if you have previous experience from working in a similar role.
We offer you
We offer a role that is part of our dynamic team including Service Managers, Product Owner, Senior Architect and IT Coordinators. The roles in Core Services & IT Coordinators are dedicated to certain solutions areas and are responsible for governing outsourced Infrastructure services and/or some of the internally managed services. Daily work varies in an international environment with constantly new challenges and quick decisions. Here you have opportunities to develop creative solutions and work in a prestige-free group where we jointly help to reach our goals. PostNord is one of Sweden's largest workplaces and we offer safe employment conditions and benefits. In addition to the benefits mentioned above, we offer:

- Hybrid workplace with a Nordic and dynamic environment. Watch the video about our office.
- Great development opportunities
- Great insurance and occupational pension terms
- Wellness allowance & opportunity to train at Arken's gym and indoor swimming pool
- Employee benefits through PostNord Plus - PostNord´s own personnel foundation
We make everyday life easier
PostNord is the leading supplier of communication and logistics solutions to, from, and within the Nordic region. We ensure the provision of a postal service to households and businesses in Sweden and Denmark. We aim to make everyday life easier and more sustainable for everyone who lives and works in the Nordic region. We are in a constant transformation and work consistently to develop both our offer and our employees, all to achieve our vision of being the favorite carrier of the Nordics. We are PostNord - a fantastic company to work and grow with. Read more at postnord.com
Apply
We look forward to receiving your application

If you have any questions or concerns, please contact Patricia Öhman on phone number: +46 703084607. Don't wait to submit your application as we go through the applications on an ongoing basis.

For union representatives, visit: www.postnord.com/fackliga'

We are looking forward to hearing from you

PostNord offers communications and logistics solutions to, from and within the Nordic region. With our expertise and a unique distribution network, we are developing the basis for tomorrow's communication, e-commerce, distribution and logistics.

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