Customer Success Specialist

7 days ago


Stockholm, Stockholm, Sweden Avepoint Full time

Job Description

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The Customer Success Manager (CSM) role at AvePoint involves driving customer adoption and satisfaction through strategic planning and execution. This position requires a deep understanding of the sales cycle, technical capabilities, and customer needs.

Key Skills:

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  • Strong communication and interpersonal skills to collaborate with internal and external stakeholders.
  • Ability to analyze customer needs and develop tailored solutions.
  • Experience in technical consulting, account management, or business analysis.
  • Excellent written and verbal communication in Swedish and English.
  • Strong organizational, presentation, and project management skills.
  • Ability to work individually and within a global team setting.
  • Willingness to learn and adapt in a fast-paced environment.

Benefits:

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  • Competitive market-based compensation.
  • Hybrid working model for work-life balance.
  • Career progression opportunities and internal mobility.
  • Tuition Reimbursement Program.
  • Employee Referral Program.
  • Corporate Donation Matching Program.
  • Company-sponsored events and regular team-building activities.
  • 30 PTO/year, plus public holidays and AvePoint holidays.


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