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Head of Customer Experience Management
4 hours ago
About the Job
This role is crucial for delivering top-tier service and creating curated experiences for employees, managers, and C-level executives at Ericsson GmbH.
You will be responsible for strategic planning, orchestration, and flawless execution of high-impact experiences and events. Key tasks include:
- Serving as the primary point of contact for executives and their teams
- Defining and tracking KPIs to measure success and impact
- Taking accountability for food and beverage services
Key Skills
Excellent customer service and communication skills
Strong collaboration and leadership skills
Digital content creation and management experience
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