Head of Customer Experience Management

4 hours ago


Stockholm, Stockholm, Sweden Ericsson GmbH Full time

About the Job

This role is crucial for delivering top-tier service and creating curated experiences for employees, managers, and C-level executives at Ericsson GmbH.

You will be responsible for strategic planning, orchestration, and flawless execution of high-impact experiences and events. Key tasks include:

  • Serving as the primary point of contact for executives and their teams
  • Defining and tracking KPIs to measure success and impact
  • Taking accountability for food and beverage services

Key Skills

Excellent customer service and communication skills

Strong collaboration and leadership skills

Digital content creation and management experience



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