Veeva Commercial Cloud Support Specialist

3 weeks ago


Stockholm, Stockholm, Sweden Sobi group Full time
Job Summary

We are seeking a highly skilled Veeva Commercial Cloud Support Specialist to join our Digital Commercial team at Sobi. As a key member of our team, you will be responsible for providing technical support and assistance to our CRM users, resolving issues and queries, and maintaining our CRM and Document Management platform.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to our CRM users, resolving issues and queries via our ticketing system.
  • CRM Maintenance: Monitor and analyze CRM usage and data quality, providing feedback and recommendations for improvement.
  • Documentation and Training: Develop and maintain CRM documentation, policies, and procedures, as well as train and coach our CRM users on how to use the system effectively.
  • Issue Escalation: Escalate complex or unresolved issues to the CRM system Administrator.
Requirements
  • CRM Knowledge: Strong knowledge of CRM applications, such as Salesforce or similar.
  • Technical Skills: Proficiency in technical skills, including configuration, integrations, customizations, and performance.
  • Communication Skills: Strong written and verbal English communication skills.
  • Industry Experience: Experience from the Pharmaceutical industry.
What We Offer
  • Competitive Compensation: Competitive compensation package.
  • Work-Life Balance: Emphasis on work-life balance.
  • Collaborative Environment: Collaborative and team-oriented environment.
  • Professional Growth: Opportunities for professional growth and development.
About Sobi

Sobi is a global biopharmaceutical company dedicated to developing and delivering innovative therapies to improve the lives of rare disease patients. We are committed to making a positive impact in the lives of our patients and employees. If you are a motivated and skilled professional looking for a challenging and rewarding role, we encourage you to apply.



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