Veeva Commercial Cloud Support Specialist
3 weeks ago
We are seeking a highly skilled Veeva Commercial Cloud Support Administrator to join our IS/IT team at Sobi. As a key member of our Digital Commercial team, you will be responsible for providing technical support, training, and guidance to our users, as well as troubleshooting issues with our Veeva CRM, Vault PromoMats, and Veeva Network applications.
Key Responsibilities- Provide expert technical support and assistance to our CRM users, resolving issues and queries via our ticketing system.
- Diagnose and resolve complex technical issues with our CRM system, including configuration, integrations, customizations, and performance.
- Monitor and analyze CRM usage and data quality, providing feedback and recommendations for improvement.
- Escalate complex or unresolved issues to the CRM system Administrator.
- Develop and maintain CRM documentation, policies, and procedures.
- Train and coach our CRM users on effective system usage.
- Strong knowledge of CRM applications, such as Salesforce or similar.
- Excellent written and verbal English communication skills.
- Experience in the Pharmaceutical industry.
- University Education in Computer Science, Business Administration, Project Management, or similar knowledge.
- Strong customer-oriented approach with a drive to find optimal solutions for stakeholders and users.
- Self-motivated and structured with the ability to work on multiple tasks.
Sobi is a global biopharmaceutical company dedicated to developing and delivering innovative therapies to improve the lives of rare disease patients. We are committed to creating a positive impact and making a difference in the lives of those affected by rare diseases. Our company culture conveys a strong sense of purpose and values, including Care, Ambition, Urgency, Ownership, and Partnership.
We offer a competitive benefits package to support the health and happiness of our staff, including a collaborative and team-oriented environment, opportunities for professional growth, and a focus on work/life balance. If you are seeking a career that taps into your talents in a way that makes the world a better, healthier place, we invite you to explore this opportunity further.
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Veeva Commercial Cloud Support Specialist
4 weeks ago
Stockholm, Stockholm, Sweden Sobi Full timeAbout the RoleWe are seeking a highly skilled and motivated individual to join our Digital Commercial team as a Veeva Commercial Cloud Support Administrator. As a key member of our team, you will be responsible for providing technical support and assistance to our CRM users, resolving issues and queries via our ticketing system, and ensuring the smooth...
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Veeva Commercial Cloud Support Specialist
3 weeks ago
Stockholm, Stockholm, Sweden Sobi group Full timeJob SummaryWe are seeking a highly skilled Veeva Commercial Cloud Support Specialist to join our Digital Commercial team at Sobi. As a key member of our team, you will be responsible for providing technical support and assistance to our CRM users, resolving issues and queries, and maintaining our CRM and Document Management platform.Key...
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Stockholm, Stockholm, Sweden Sobi Full timeAbout the RoleWe are seeking a highly skilled and motivated individual to join our Digital Commercial team as a Veeva Commercial Cloud Support Administrator. As a key member of our team, you will be responsible for providing technical support and assistance to our CRM users, resolving issues and queries via our ticketing system, and ensuring the smooth...
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