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Client Success and Growth Expert

1 week ago

Stockholm, Stockholm, Sweden Stratsys Full time
About Stratsys

Stratsys is a leading provider of innovative compliance solutions for ESG, GRC, and Quality. Our SaaS platform streamlines compliance processes, enabling organizations to move from reporting to action.

We are looking for a Customer Success Manager to join our team in Gothenburg or Stockholm. As the primary point of contact for clients, you will develop long-term relationships and guide them through the use of our platform.

This role involves working closely with cross-functional teams, including Sales, Project Management, and Product Development. Your goal will be to ensure clients achieve their objectives and maximize the value they derive from our platform.

Why Join Us
  • A dynamic and supportive work environment with a shared passion for delivering exceptional results.
  • Opportunities to learn and grow, even if you don't have prior experience in GRC, ESG, or Quality.
  • Challenging and engaging work tasks that encourage independence and innovation.
  • A high-energy team where every success is celebrated and recognized.
  • The chance to work from a modern office in Hötorgsskraporna in Stockholm or Kungsportplatsen in Gothenburg.
About The Role

You will play a critical role in our growth by developing client relationships and ensuring they achieve their goals. By collaborating with cross-functional teams, you will drive client success and expand our presence in the market.

Key Responsibilities:
  • Establish and maintain long-term relationships with clients, working closely with senior decision-makers and operational teams.
  • Develop and implement strategies to ensure clients achieve their objectives and maximize the value they derive from our platform.
  • Collaborate with Sales, Project Management, and Product Development teams to ensure seamless delivery of our services.
  • Assist clients with platform adjustments and improvements to enhance their user experience.
  • Advise clients on best practices and emerging trends in ESG, GRC, and Quality.
  • Sales responsibility: Work closely with Sales Specialists to proactively manage sales activities, meet revenue targets, and identify new opportunities within existing accounts.
  • Manage personal responsibilities with an individual budget, including a clear sales and budget responsibility.
  • Handle negotiations, renewals, and agreements with clients.
  • Work with Sales Specialists to analyze product usage, identify growth opportunities, and optimize product utilization.
Your Background
  • Bachelor's or master's degree in a relevant field, such as business administration or systems science.
  • 2-5 years of relevant work experience, preferably as a Customer Success Manager.
  • Experience working with negotiations and customer agreements.
  • Strong interest in systems and digitization with experience in handling and learning new systems.
  • Fluent in Swedish with excellent English skills.
Bonus Qualifications:
  • Understanding of regulatory requirements for industries like banking and finance.
  • Experience with GRC, ESG, or CSRD-related processes.
  • Tech-savvy and eager to learn more about technical solutions.
About You

To succeed in this role, you should be a self-motivated and proactive individual with a positive attitude and a genuine interest in customer-oriented work and smart digital solutions. You should be curious and eager to learn, embracing new developments in the ever-evolving tech landscape.