Director of Hospitality Services

13 hours ago


Stockholm, Stockholm, Sweden Ericsson GmbH Full time

Job Description

The Head of Hospitality Services will inspire, lead, and manage the IFM Supply partner in delivering a great workplace experience and champion the functionality of workplace services at Ericsson GmbH. They will have a key role in coordinating internal stakeholders to deliver employees' experience in the workplace.

Main Responsibilities

  1. Create a good experience for visitors, customers, and employees so that they want to return daily.
  2. Be an inspiring leader and lead by example. Set, manage and achieve targets with a direct impact on multiple departments.
  3. Work with the GWO Sweden team and supply partners to build and deliver best-in-class user experiences in the workplace.
  4. Collaborate with internal stakeholders and partners to become the centre of expertise for hospitality experience.
  5. Develop initiatives designed to create connections between occupants and share information regarding local attractions, events, and news.
  6. Continuously evaluate and identify innovative ways to enhance service delivery to maximize the employee experience.
  7. Assist in the development and execution of activities to increase employee engagement in the workplace and the wider community.
  8. Serve as the primary point of contact for executives and their teams, delivering a great experience in Sweden.
  9. Define and track KPIs to measure the success and impact of activities and engagements.

Essential Skills

  • 5+ years' experience in enhancing customer service in a workplace, 5* hotel, high-end airline, or similar environment.
  • Very Good customer service, coordination, communication, digital media, and Real Estate/Workplace industry knowledge.
  • Business proficiency in English.
  • A drive and strong interest in creating great experiences.
  • Demonstrate improved workplace results and manage stakeholder expectations.
  • Be structured and organised.
  • Ability to influence and manage internal partners and colleagues to deliver role objectives.


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