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Hospitality Operations Manager
1 day ago
The Guest Services Manager role at CBRE requires a leader with experience in Front Office operations at luxury hotels or high-end corporate hospitality. You will be responsible for leading the Guest Services team, taking care of and developing reception services for external guests and clients.
Responsibilities- Lead the Guest Services team, providing guidance, support, and coaching to develop the team's skills and performance.
- Develop and implement strategies to enhance customer experience and satisfaction.
- Collaborate with cross-functional teams to ensure seamless service delivery and effective communication.
- Manage visitor pre-registrations, unannounced guests, and ensure staff awareness of schedules and arrivals.
This role is ideal for someone who thrives in a fast-paced environment, prioritizes tasks effectively, and adapts to changing situations. Strong problem-solving skills, attention to detail, and excellent communication skills are essential for success.
Candidates with prior work experience in similar roles or within luxury hotel operations, corporate hospitality, or event management are highly sought after. Education completion of Swedish Gymnasium or equivalent is also required.
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