IT Support Expert

4 days ago


Stockholm, Stockholm, Sweden JACOBS DOUWE EGBERTS Full time
Job Description

We are looking for a skilled IT professional to join our team as an IT Application Specialist.

The successful candidate will be responsible for leveraging cutting-edge technologies to drive business excellence and delivering exceptional support to stakeholders.

Key Responsibilities:

  • Streamline business processes through intelligent automation initiatives.
  • Coordinate IT vendors for end-user support, procure IT materials and services.
  • Take ownership of projects from inception to execution, embracing an autonomous working style.
  • Deliver exceptional support and foster strong relationships with stakeholders.
  • Assist users with technical issues, guiding them to service desk or other appropriate resources when necessary.
  • Maintain local application register and other technical documentation.
  • Manage hardware and software resources, ensuring effective allocation and maintaining inventory.
  • Ensure all IT activities comply with internal policies, industry standards, and legal regulations.
  • Travel once a month to Gävle / Stockholm and / or other offices in Scandinavia.

Qualifications:

  1. Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
  2. 2-4 years of experience in IT support, application support, system administration, or a similar role.
  3. Preferred experience in Intelligent Automation, Microsoft O365 (Power Platforms, Power BI), UIPath, and SAP.
  4. Demonstrated autonomy in managing projects and change initiatives.
  5. Strong customer orientation with excellent support skills in common applications.
  6. Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.
  7. Fluent in English and Swedish.
  8. Strategic mindset with a passion for driving technological innovation and business transformation.

What We Offer:

  • Collaborative work environment where your ideas are valued.
  • Opportunities for professional growth and development.
  • Chance to make a meaningful impact on businesses and communities through technology.
  • World-class coffee culture.


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