Technical Support Expert

7 days ago


Stockholm, Stockholm, Sweden Brainlab Full time

About Us

Brainlab, a pioneer in medical technology, is driven by its creative and talented team. Founded in Munich, Germany in 1989, we develop and manufacture software-driven solutions that empower improved patient treatments.

Our success hinges on the dedication of over 2400 individuals from 25 global locations who embody our core values: curious, authentic, and useful. We seek like-minded professionals to join our technical customer support team.

About the Role

We are seeking an exceptional Technical Support Expert to provide outstanding service to our customers worldwide. As a key member of our team, you will be responsible for installing, maintaining, and servicing Brainlab devices and software.

You will work independently from your home office, leveraging your extensive technical knowledge to deliver top-notch customer support. This opportunity allows you to grow within our company and contribute to the success of our new and revolutionary product line.

Main Responsibilities:

  • Install new Brainlab devices and software in hospitals
  • Perform maintenance and inspection of systems/devices
  • Troubleshoot issues independently
  • Repair systems/devices and minimize downtime
  • Document services according to Brainlab policies

Requirements

  • Technical degree in electrical engineering, electronics, mechatronics or similar
  • 1-3 years' experience in a technical support role
  • Good knowledge in computer and network technologies
  • Strong analytical, troubleshooting, and problem-solving skills

What We Offer

  • A dynamic and international team environment
  • Meaningful work with lasting impact on medical technology
  • Flexible working hours and home office options
  • Comprehensive training and continuing education opportunities


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