IoT Product Support Engineer
5 days ago
Job Description
We are looking for a skilled Technical Support Engineer to join our team in Linköping. As a Technical Support Engineer, you will be responsible for resolving customer issues related to our smart outdoor lighting and IoT solutions.
Your Key Responsibilities Will Include:
- Troubleshooting customer issues with sensor nodes, IoT gateways, the portal, and the mobile app.
- Providing remote support to field technicians.
- Resolving connectivity issues with the lighting control system.
- Configuring and updating software for IoT gateways.
- Occasionally performing on-site troubleshooting.
- Conducting Over-The-Air Programming (OTAP) for sensors.
- Creating and updating documentation, such as user guides and troubleshooting manuals.
- Participating in training sessions.
- Providing feedback to the Product Management team.
You Will Be Working With:
- Wireless communication protocols.
- IoT networking and sensor nodes.
- Jira, Confluence, and Microsoft Excel.
- Microsoft Azure infrastructure.
- RESTful APIs, including TALQ and FIWARE.
- Troubleshooting electronic products.
- Testing circuit boards.
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