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Technical Support Engineer at Citygrid

4 weeks ago


Linköping, Östergötland, Sweden Fagerhult Group Full time
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Do you want to be part of an innovative and dynamic team making a sustainable impact? At Citygrid, we are curious creators committed to aiming higher together. We believe the right people can change everything. Our mission is to empower our customers with user-friendly digital tools and insights, ensuring a workplace atmosphere where innovation thrives. At Citygrid, you're not just doing a job—you're shaping a brighter future.

Citygrid provides high-quality smart outdoor lighting and IoT solutions, emphasizing sustainability, energy efficiency, and enhancing the built environment. As part of the Fagerhult Group, Citygrid is growing and seeking a Technical Support Engineer to join our team in Linköping. If you have a passion for technology and want to contribute to our ongoing development, we'd love to hear from you

About The Role

As a Technical Support Engineer, your responsibilities will include:

  • Troubleshooting customer issues related to sensor node configuration, IoT gateways, the portal, and the mobile app
  • Providing remote support to field technicians
  • Resolving connectivity issues with the lighting control system
  • Configuring and updating software for IoT gateways
  • Occasionally performing on-site troubleshooting
  • Conducting Over-The-Air Programming (OTAP) for sensors
  • Creating and updating documentation, such as user guides and troubleshooting manuals (in English)
  • Conducting and participating in training sessions
  • Providing feedback to the Product Management team and creating internal development tickets
  • Assisting the QA team
Who are you?

We believe you have a technical education or equivalent work experience in a relevant field. You possess a strong technical understanding and a keen interest in learning more about our products and emerging technologies.

You have excellent skills in both Swedish and English, with an aptitude for writing and documenting in English. A structured working style is essential. There's potential for this role to evolve into a team leadership position, so previous leadership experience is a plus.

Preferred Knowledge
  • Wireless communication protocols
  • IoT networking and sensor nodes
  • Jira, Confluence, and Microsoft Excel
  • Microsoft Azure infrastructure
  • RESTful APIs, including TALQ and FIWARE
  • Troubleshooting electronic products
  • Testing circuit boards

To thrive in this role, you should be curious, solution-oriented, service-minded, cooperative, and communicative, with a strong customer focus.

Additional Information
  • Location: Citygrid's office in central Linköping, with a flexible hybrid setup
  • Start Date: Immediate or as agreed

Does this sound like the right opportunity for you? Apply today

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Other
Industries
  • Appliances, Electrical, and Electronics Manufacturing
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