Smart Lighting System Expert

3 days ago


Linköping, Östergötland, Sweden Fagerhult Full time

About This Opportunity

We are seeking a skilled Technical Support Engineer to join our team in Linköping. As a member of our team, you will have the opportunity to work with cutting-edge technology and contribute to the development of our smart outdoor lighting and IoT solutions.

Your Key Responsibilities Will Include:

  1. Troubleshooting customer issues with sensor nodes, IoT gateways, the portal, and the mobile app.
  2. Providing remote support to field technicians.
  3. Resolving connectivity issues with the lighting control system.
  4. Configuring and updating software for IoT gateways.
  5. Occasionally performing on-site troubleshooting.
  6. Conducting Over-The-Air Programming (OTAP) for sensors.
  7. Creating and updating documentation, such as user guides and troubleshooting manuals.
  8. Participating in training sessions.
  9. Providing feedback to the Product Management team.

Requirements

  • A technical education or equivalent work experience in a relevant field.
  • Strong technical understanding and a keen interest in learning more about our products and emerging technologies.
  • Excellent skills in both Swedish and English, with an aptitude for writing and documenting in English.
  • A structured working style is essential.


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