
Technical Support Specialist for IoT Devices
2 days ago
About Citygrid:
Citygrid is a pioneering technology company within the Fagerhult Group, specializing in smart outdoor lighting and IoT solutions. Our mission is to empower customers with user-friendly digital tools and insights, fostering a workplace atmosphere where innovation thrives.
We are seeking a Technical Support Engineer to join our team in Linköping, Sweden. As part of our innovative and dynamic team, you will contribute to our ongoing development and growth.
Responsibilities:
- Troubleshoot customer issues related to sensor node configuration, IoT gateways, the portal, and the mobile app
- Provide remote support to field technicians
- Resolve connectivity issues with the lighting control system
- Configure and update software for IoT gateways
- Occasionally perform on-site troubleshooting
- Conduct Over-The-Air Programming (OTAP) for sensors
- Create and update documentation, such as user guides and troubleshooting manuals (in English)
- Conduct and participate in training sessions
- Provide feedback to the Product Management team and create internal development tickets
You will thrive in this role if you are curious, solution-oriented, service-minded, cooperative, and communicative, with a strong customer focus.
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