Technical Support Engineer at Citygrid
3 days ago
Do you want to be part of an innovative and dynamic team making a sustainable impact? At Citygrid, we are curious creators committed to aiming higher together. We believe the right people can change everything. Our mission is to empower our customers with user-friendly digital tools and insights, ensuring a workplace atmosphere where innovation thrives. At Citygrid, you're not just doing a job—you're shaping a brighter future.
Citygrid provides high-quality smart outdoor lighting and IoT solutions, emphasizing sustainability, energy efficiency, and enhancing the built environment. As part of the Fagerhult Group, Citygrid is growing and seeking a Technical Support Engineer to join our team in Linköping. If you have a passion for technology and want to contribute to our ongoing development, we'd love to hear from you
About The Role
As a Technical Support Engineer, your responsibilities will include:
- Troubleshooting customer issues related to sensor node configuration, IoT gateways, the portal, and the mobile app
- Providing remote support to field technicians
- Resolving connectivity issues with the lighting control system
- Configuring and updating software for IoT gateways
- Occasionally performing on-site troubleshooting
- Conducting Over-The-Air Programming (OTAP) for sensors
- Creating and updating documentation, such as user guides and troubleshooting manuals (in English)
- Conducting and participating in training sessions
- Providing feedback to the Product Management team and creating internal development tickets
- Assisting the QA team
We believe you have a technical education or equivalent work experience in a relevant field. You possess a strong technical understanding and a keen interest in learning more about our products and emerging technologies.
You have excellent skills in both Swedish and English, with an aptitude for writing and documenting in English. A structured working style is essential. There's potential for this role to evolve into a team leadership position, so previous leadership experience is a plus.
Preferred Knowledge
- Wireless communication protocols
- IoT networking and sensor nodes
- Jira, Confluence, and Microsoft Excel
- Microsoft Azure infrastructure
- RESTful APIs, including TALQ and FIWARE
- Troubleshooting electronic products
- Testing circuit boards
Additional Information
- Location: Citygrid's office in central Linköping, with a flexible hybrid setup
- Start Date: Immediate or as agreed
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