IT Specialist for Allard Support
4 weeks ago
We strive to deliver an exceptional IT experience to our users, and now we're looking to strengthen our team with a dedicated IT specialist. Are you ready to join a dynamic and innovative work environment where you'll have the opportunity to grow and develop?
Allard Support for Better Life is the parent company of companies in Sweden, Denmark, Norway, Finland, Ireland, China, and the USA, all focused on orthopedic technology. We develop and sell high-quality orthoses for markets worldwide. We're one of the leading players in the Nordic region, taking responsibility for the entire chain from manufacturing to patient care. Our entire group has around 350 employees.
About the RoleAs an IT specialist with us, you'll play a central role in supporting our users with their daily IT challenges. You'll work closely with our experienced support team in Helsingborg and be part of our strategic department serving users worldwide, from Finland to the USA. We work in a Microsoft-based environment with a focus on Windows 10/11, Office 365, and hybrid AD. Our team handles clients and LAN, while server management is outsourced to an external partner.
Requirements- At least 3 years of experience in IT support or a similar role
- A relevant IT education
- Good knowledge of Windows 10/11 and Office 365
- Strong problem-solving skills and a passion for helping users
- Experience from the healthcare sector is a merit but not a requirement
- Excellent communication skills in both Swedish and English
- Create and maintain user instructions
- Classify, prioritize, and respond to support requests
- Install and configure hardware such as computers, printers, servers, and network equipment
- Provide technical support to users, both on-site and via phone or remote support
- Help users get started with new equipment
- Support users in Office 365
With us, you'll have the opportunity to work in an international environment with users from all over the world. We offer a permanent position on a full-time basis with an initial probationary period, as well as the chance to develop within a forward-thinking IT department that makes a difference every day.
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