Technical Support Specialist

2 weeks ago


Malmo, Skåne, Sweden Avance Consulting Full time
Job Description

We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Avance Consulting.

Key Responsibilities:
  • Meeting Rooms:
    • Provide user education and training on meeting room equipment and IT systems.
    • Perform daily audits and maintenance of meeting room equipment and key IT areas.
    • Offer meeting room support and troubleshooting services.
    • Assist with townhall and live event support.
    • Coordinate break-fix services with vendors.
  • Endpoint Support:
    • Deliver user education and training on endpoint devices and IT systems.
    • Provision and manage endpoint devices, including laptops, desktops, and phones.
    • Manage device lifecycle management (DLM) for endpoint devices, including stock and spare management.
    • Perform inventory management and ensure physical availability of engineers for walk-up queries.
    • Manage vending machines and lockers.
    • Coordinate break-fix services with vendors.
  • End User Support:
    • Provide user education and training on IT systems and services.
    • Offer overall servicing of end-users for their IT issues, including incidents and service requests that cannot be resolved remotely.
    • Provide hypercare support during project rollouts.
    • Coordinate break-fix services with vendors.
  • Printers:
    • Provide user education and training on printer equipment and IT systems.
    • Replace printer spares and coordinate with vendors.
    • Manage printer inventory and ensure physical availability of engineers for walk-up queries.
    • Coordinate break-fix services with vendors.
  • IT Projects:
    • Deploy new technologies and IT systems.
    • Provide onsite user education and training.
    • Offer hypercare support during project rollouts.

Requirements: The ideal candidate will have a strong background in technical support and IT service delivery, with excellent communication and problem-solving skills.



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