Customer Service Representative

3 weeks ago


Stockholm, Stockholm, Sweden Rapunzel of Sweden Full time
Rapunzel of Sweden söker Customer Advisor

Vi söker en energispridare som älskar kundservice och har ett öga för detaljer. Om du har ett hjärta som slår lite extra för beauty och vill arbeta i en härlig och kreativ arbetsmiljö, är du vår nästa stjärna

Hos oss är ingen dag den andra lik. Du kommer att bli en del av ett härligt team av Hair Experts som arbetar för att konstant ge förstklassig service och rådgivning till våra kunder. Vi är ett team som trivs tillsammans, med starkt samarbete och alltid med en positiv stämning.

Dina huvudsakliga ansvarsområden
  • Ge personlig och professionell kundservice via telefon, chatt, e-post och sociala medier.
  • Rådge och erbjuda lösningar som gör våra kunder trygga och nöjda genom hela kundresan.
  • Hantera administrativa uppgifter som orderflöden, leveranser, returer och reklamationer.
  • Bidra till att uppnå våra mål kring kundnöjdhet, ärendehantering och att kontinuerligt förbättra våra processer.
Vad förväntar vi oss av dig?

Vi tror att du har service ut i fingerspetsarna och älskar att lyfta kundkommunikationen till nya nivåer för att skapa magiska kundmöten. Du har en naturlig förmåga att få kunder att känna sig trygga genom ditt bemötande och trivs med att arbeta i team. Du är strukturerad, noggrann och älskar att lösa problem – inget är för stort eller för litet för dig.

Kvalifikationer
  • Avslutad gymnasieutbildning.
  • Minst 1 års erfarenhet av kundservice.
  • Flytande svenska och engelska i både tal och skrift (tyska är ett plus).
  • Erfarenhet inom frisör, stylist eller försäljning är meriterande, men inget krav.
Vad du kan förvänta dig av oss
  • Fräscha lokaler och härliga kollegor.
  • Personalförmåner och fina rabatter.
  • Deltidsanställning (20-40%) med kollektivavtal.
  • Möjlighet till hybridarbete.


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