Service Experience Lead

5 days ago


Stockholm, Stockholm, Sweden Kindred Group plc Full time
About Us

We are a leading sports betting and gaming operator, committed to delivering innovative solutions that exceed customer expectations.

Job Summary:
  • Drive agile delivery and development to meet business objectives.
  • Collaborate with stakeholders to define project scope and deliverables.
  • Maintain strong relationships with team members and stakeholders.
  • Develop and implement processes to improve team efficiency and productivity.
  • Ensure effective decision-making through data-driven insights.
Requirements:
  • Proven track record in agile delivery or product ownership.
  • Strong understanding of human-centered design principles.
  • Excellent communication and interpersonal skills.
  • Ability to think critically and solve complex problems.
  • Proficient in English language, both written and spoken.


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    About the Role:We are looking for a talented User Experience expert to join our team as a Senior User Experience Lead. In this role, you will be responsible for leading the development of our digital services, ensuring they meet the highest standards of user experience.Your key responsibilities will include overseeing the creation of our digital services,...


  • Stockholm, Stockholm, Sweden Icaniwill Ab Full time

    Service Experience Enhancement ManagerWe are looking for an experienced Service Experience Enhancement Manager to lead our customer support team.Key Areas of Responsibility:Develop and implement processes to improve customer satisfaction and loyalty.Collaborate with cross-functional teams to ensure seamless operations.Analyze customer feedback and use it to...


  • Stockholm, Stockholm, Sweden Mogotel Full time

    Welcome to Mogotel Hotel Group, where we strive to provide exceptional hospitality experiences for our guests. As a Front Office Manager, you will play a crucial role in ensuring that our guests receive the highest level of service and satisfaction.About UsWe are a leading international hotel operator with 20 years of experience in European-level services....


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    In this exciting leadership role, you will have the opportunity to make a lasting impact on our retail business.About the PositionThe ideal candidate will have a proven track record in driving sales and profit performance, with a strong focus on customer experience and team development.Key ResponsibilitiesDirect responsibility for delivering on sales and...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    Job Overview\The Workplace Experience Country Lead is responsible for delivering exceptional Workplace Experiences to over 9,000 employees in Sweden.\This role involves working closely with internal stakeholders and external partners to manage country activities within the Workplace Experience area.\Main Responsibilities\The successful candidate will be...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    About the Job\The WX Country Lead for Sweden is responsible for delivering great Workplace Experiences to over 9,000 employees in the four Nordic countries.\This role involves working closely with internal stakeholders and external partners to manage country activities within the Workplace Experience area.\The successful candidate will be responsible for...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    Join TN Sweden as a Service Delivery Lead in Stockholm, where you will play a crucial role in delivering exceptional service to our customers. As part of our operations team, you will be responsible for leading SLAs, managing risks, and ensuring reliability targets are met.Your key responsibilities will include:Representing the PI function within the project...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    Job OverviewWe are looking for a talented Department Manager to join our team and drive business success in the Make up department.This role requires strong leadership and management skills to motivate and coach colleagues, as well as excellent communication skills to build strong relationships with customers.Key Responsibilities:Lead a team of retail...


  • Stockholm, Stockholm, Sweden Corporation Service Company Full time

    Key ResponsibilitiesThe Client Service Partner will have the following key responsibilities:Responding to client inquiries via multiple communication channels.Troubleshooting and resolving customer order requests and inquiries.Developing and maintaining an in-depth understanding of our services.Communicating industry changes and new product offerings to...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    About Our CompanyTN Sweden - A Leading Provider of HR ServicesAt TN Sweden, we pride ourselves on being a leading provider of HR services. We offer a challenging and innovative environment where our employees can grow and develop their skills.We are seeking an experienced Senior HR Service Delivery Lead to join our team in Stockholm. In this role, you will...


  • Stockholm, Stockholm, Sweden Vipas Full time

    As an IT Solution Lead for Cloud Services at Vipas AB, you will lead and manage ECS customer migration projects to the Private Cloud. With a strong background in project leadership and technical expertise, you will ensure seamless project execution, meeting quality and timeline expectations.You will act as a customer advocate, understanding and addressing...


  • Stockholm, Stockholm, Sweden Oneflow AB Full time

    We are Oneflow AB, a rapidly growing tech scale-up located in the heart of Stockholm. Our platform automates the entire contract process from start to finish, all in one place.We are looking for a talented User Experience Lead to join our team. As a User Experience Lead, you will be responsible for leading user research activities and collaborating with...


  • Stockholm, Stockholm, Sweden Ernst & Young Advisory Services Sdn Bhd Full time

    Creating a Better Working WorldAt EY, we strive to be at the forefront of shaping the Future of Work.The Workplace Experience team is responsible for delivering exceptional Workplace Experiences to over 9,000 employees across the Nordic countries.The OpportunityWe are seeking a WX Behavior Process Lead to report directly to the Nordic Head of Workplace...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    At TN Sweden, we have an exciting opportunity for a highly motivated and organized Program Manager to join our team in Stockholm as a Strategic Account Services Program Lead.About the RoleThe successful candidate will play a critical role in supporting Amazon's third-party sellers by providing leading-edge strategic consultancy and operational support. As a...


  • Stockholm, Stockholm, Sweden Alvarez & Marsal , LLP Full time

    Company OverviewAlvarez & Marsal, LLP is a leading global professional services firm that provides advisory, business performance improvement, and turnaround management services.We deliver tangible results for corporates, boards, private equity firms, law firms, and government agencies facing complex challenges. Our senior leaders leverage A&M's...


  • Stockholm, Stockholm, Sweden Banqsoft Full time

    Role OverviewWe are seeking an experienced Senior Team Lead to join our Professional Services team. As a key member of our leadership team, you will be responsible for leading a team of professionals, managing day-to-day operations, and driving strategic initiatives to achieve business objectives.Key ResponsibilitiesYour key responsibilities will include...


  • Stockholm, Stockholm, Sweden Borderless Capital Full time

    About the OpportunityWe are seeking a Customer Experience Lead to join our Business Operations team. As a key member of our team, you will be responsible for developing and executing strategies to deliver exceptional customer experiences, maintain customer trust, and identify areas for operational improvements.Main Responsibilities:Develop and execute...


  • Stockholm, Stockholm, Sweden Cognizant Full time

    This is an exciting opportunity to join our team as a Service Now HRSD Delivery Lead. As a key member of our team, you will be responsible for ensuring project deliverables meet MSA and SOW standards.ResponsibilitiesManage daily client operations, swiftly resolving escalations and ensuring satisfaction.Forecast project revenue and margins, making the account...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    Job OverviewTN Sweden is a leading provider of technological solutions in the financial sector. We pride ourselves on delivering innovative and holistic approaches to banking, enabling our customers to access secure and responsible financial services.In this role as Expert Technology Service Lead, you will act as the application provider for Market Abuse...


  • Stockholm, Stockholm, Sweden Epicalgroup Full time

    As a Directory Services Technical Lead at Epicalgroup, you'll be responsible for designing technical implementations for customers' requirements.Key Responsibilities:Designing and implementing the Microsoft Legacy Tier Model or Enterprise Access Model with Privilege Access Workstations (PAWs).Managing architectural and technical solutions, ensuring...