Service Now HRSD Delivery Lead

4 days ago


Stockholm, Stockholm, Sweden Cognizant Full time

This is an exciting opportunity to join our team as a Service Now HRSD Delivery Lead. As a key member of our team, you will be responsible for ensuring project deliverables meet MSA and SOW standards.

Responsibilities
  • Manage daily client operations, swiftly resolving escalations and ensuring satisfaction.
  • Forecast project revenue and margins, making the account referenceable.
  • Design solutions and manage client expectations, supporting commercial discussions on cost overruns and scope creep.
  • Lead process reviews with clients, providing updates and future plans.

The successful candidate will have a strong understanding of Service Now and experience in managing large-scale projects. If you are a results-driven professional with excellent problem-solving skills, we encourage you to apply.



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