Payment Operations Specialist

3 days ago


Stockholm, Stockholm, Sweden Billogram Full time

Billogram is a billing platform that aims to simplify and streamline the payment process for both clients and their customers. We're looking for a skilled Payment Operations Specialist to join our Customer Support team and help us achieve this goal.

About the Role:

The ideal candidate will be responsible for ensuring smooth payment operations by managing transactions, reconciling accounts, and maintaining compliance with financial regulations. They will also provide high-quality customer support, simplifying complex payment-related topics and ensuring a seamless experience for our users.

This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. The successful candidate will be able to quickly learn and navigate different administrative systems, including Zendesk, CM1, and Notion.

Key Responsibilities:
  • Manage transactions and reconcile accounts to ensure smooth payment operations.
  • Provide high-quality customer support across multiple channels, including email, chat, and phone.
  • Collaborate closely with cross-functional teams to resolve complex payments and product-related issues.
What We're Looking For:

We're seeking a highly organized and detail-oriented individual who is comfortable working in a fast-paced environment. The successful candidate will have excellent communication skills, a strong understanding of payment flows and financial transactions, and the ability to adapt to new situations.



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