Client Success Expert
4 days ago
We are seeking a skilled Client Success Expert to join our team in TN Sweden. The ideal candidate will have a minimum of 10 years of experience in customer success, strategy consulting, or related fields.
The role involves driving large-scale transformation programs, process re-engineering engagements, and implementations across various industries, with a strong focus on the Telco space.
As a Client Success Expert, you will be responsible for developing and maintaining strong relationships with key stakeholders, including C-level executives, and embedding Celonis into their strategic objectives.
You will also ensure engagements are properly staffed, leveraging resources from global cross-functional teams, such as Servicing, Product & Engineering.
Mentor customers on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
Key Responsibilities:
- Drive end-to-end customer value journey (landing, expanding, adoption, and renewing).
- Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
- Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
- Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.
Requirements:
- Minimum 10 years of relevant customer success, strategy consulting, or related experience in Industry required.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Strong experience working for or within the Telco space, being familiar with current challenges, strategic direction, and ongoing initiatives.
- Extensive experience in achieving business objectives through the deployment of software solutions.
- Ability to navigate large global organizations and have the power of persuasion through data, facts, and confidence.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management: ability to organize and manage multiple streams.
- Strong communication skills and ability to translate Celonis use cases into customer business landscape.
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