Key Account Manager for Financial Institutions
7 days ago
About Us
We are Kreditz AB, a trailblazing company in the field of PSD2 credit scoring. Our cutting-edge solutions empower financial institutions, businesses, and individuals with data-driven insights, unlocking new opportunities for growth and financial inclusion. We're passionate about making a lasting impact on the global financial landscape.
With a diverse client base spanning top-tier banks, iGaming companies, and innovative startups, we're constantly pushing the boundaries of what's possible. Our dedication to innovation, customer-centricity, and collaboration drives us to deliver exceptional results and exceed expectations.
We're looking for a talented Customer Success Manager to lead our efforts in delivering outstanding customer experiences and driving business success. Key responsibilities include developing customized onboarding programs, delivering premium customer support, collaborating with internal stakeholders, and providing timely updates on system outages and new features.
Responsibilities:
- Design and implement tailored onboarding experiences for new customers, emphasizing effective solution utilization and adoption.
- Deliver exceptional customer support across multiple channels, fostering trust and long-term partnerships.
- Work collaboratively with internal teams to address customer inquiries and issues, ensuring efficient resolution and enhanced satisfaction.
- Keep customers informed about system outages, maintenance windows, and new feature releases, ensuring alignment with our vision.
- Facilitate collaboration among cross-functional teams to collect customer feedback, identify areas for improvement, and drive data-driven decisions.
- Proactively manage client growth, recognizing opportunities to expand our offerings and deliver tailored support to meet evolving customer needs.
- Present regular performance reports to senior leadership, highlighting customer status updates, key metrics, and strategic recommendations.
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