Regional Customer Success Representative

3 days ago


Stockholm, Stockholm, Sweden Proposales AB Full time

At Proposales, we are changing the way hotels create and send business proposals. Our mission is to disrupt the status quo with a product that fundamentally changes the daily workflow for our customers. We are looking for a customer-centric individual who loves to create lasting relationships.

We are seeking an experienced Customer Success Manager who will play a pivotal role in helping customers achieve their desired outcomes. You will be responsible for providing support and guidance throughout the customer lifecycle, ensuring successful adoption and driving expansion within accounts.

Your Key Responsibilities:

  • Act as the expert point of contact for your portfolio of strategic accounts.
  • Onboard new customers and ensure successful adoption through a mix of digital tools and in-person interactions.
  • Identify upsell and cross-sell opportunities to drive growth within accounts.
  • Collaborate with Sales and Product Teams to ensure alignment and maximize impact.
  • Monitor customer satisfaction and health metrics to ensure clients are progressing towards their desired outcomes.

About the Role:

  • You will help customers onboard effectively and deliver continuous engagement through regular touchpoints.
  • You will co-own the strategic accounts with the Sales Manager, managing the customer journey from trial to full adoption.
  • You will provide insights and reporting on trial status, customer engagement, and strategic account progress.
  • You will participate in bi-weekly reviews with the Sales Manager to assess trial statuses and adjust the approach as needed.

About You:

  • You have a passion for customer success and an ability to create lasting relationships.
  • You are comfortable with technology and quickly learn new software.
  • You excel in team settings and can effectively communicate across functions.
  • You are always looking for ways to improve processes and increase efficiency.
  • You are proficient in Swedish and English, both written and verbal.


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